Enquire Now Description Welcome to your Kanban Quiz 2 What is the end measurement point of System Lead time? column where work gets delivered to customer last unbounded queue first unbounded queue deployment column What is flow efficiency? effort spent on item Ratio of time work is actually in progress vs. waiting Time spent waiting in queues a key metric of flow What is Class of Service? prioritization of work types a set of policy applying to a category of work a sonic screwdriver an contractual obligation made to the customer What is Feedback Loop in the Kanban Method? Kanban Meeting and Board Prioritization meeting Flow metrics Service Delivery Review What is the benefit of managing flow? More throughput Better predictability Flow gets smoother over time We can handle more work in parallel What is the essence of Kanban in Action? Deliver faster! Provoking conversation that leads to change Having an elaborate board with all information present Empower teams What is 2-phase commitment( or de-coupled commitment)? Can replenish and deliver at different frequencies Commitment point and the delivery point are not connected We can reverse our commitment on items we have started We have more than one commitment and delivery points What does this mean: "SLA expectation of 105 days with 98% on-time" The customer should not expect to get anything delivered. We deliver everything in 98% of 105 days We have estimated that we can deliver 98% within 105 days. We promise to deliver within 105 days. We are 98% confident. What is Capacity Allocation? Gives guidance where to spent which share of time and energy Allocates capacity to team members Policy re share of capability allotted to a category of work Tells us who is paying which part of the budget How does Kanban use evolutionary change? Enables us to make big changes quickly Helps us install a pre-designed Kanban process. Uses understanding and agreement, based on respect Encourages small deliberate changes Time is Up!